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Complaints & Removal Policy

SnapSend is committed to maintaining a safe, lawful, and respectful platform for all users. This Complaints & Removal Policy describes how you can report objectionable content, how we investigate complaints, and what actions we may take. This policy covers all complaints not specifically addressed by our DMCA Takedown process.

1. What You Can Report

You may file a complaint about any content or user behavior on SnapSend that you believe:

  • Violates our Usage Policy or Terms of Service.
  • Is illegal or promotes illegal activity.
  • Contains non-consensual intimate imagery or exploitative content.
  • Infringes upon your personal rights, including privacy or publicity rights.
  • Is fraudulent, deceptive, or misleading.
  • Contains hate speech, harassment, or threats directed at you or others.
  • Depicts or exploits minors in any way.

2. How to File a Complaint

To file a complaint, send an email to:

support@snapsend.org

Use the subject line "Content Complaint" and include the following details:

  • Your name and email address (so we can follow up with you).
  • URL(s) of the content you are reporting.
  • Description of the issue: Explain clearly why you believe the content should be removed or the behavior should be addressed.
  • Category of complaint: For example, illegal content, non-consensual imagery, fraud, harassment, policy violation, etc.
  • Supporting evidence: Screenshots, links, or other documentation that supports your complaint (if applicable).
  • Your relationship to the content: If applicable, explain how you are personally affected (e.g., you are depicted in the content without consent, or it is your copyrighted work).

3. Investigation Process

Once we receive your complaint, we will follow this process:

3.1 Acknowledgment

We will acknowledge receipt of your complaint within 2 business days.

3.2 Review and Investigation

Our trust and safety team will review the reported content and investigate the complaint. This may involve:

  • Reviewing the content and its metadata.
  • Comparing the content against our Usage Policy and applicable laws.
  • Contacting the content provider for additional context or information, where appropriate.
  • Consulting legal counsel for complex or borderline cases.

3.3 Decision

We aim to resolve complaints within 5 business days, though complex cases may take longer. We will notify you of the outcome via email.

4. Actions We May Take

Depending on the nature and severity of the violation, we may take one or more of the following actions:

  • Content removal: The offending content is removed from the platform and can no longer be accessed.
  • Content restriction: Access to the content is restricted while we investigate further.
  • Warning: The content provider receives a formal warning about the policy violation.
  • Account suspension: The content provider's account is temporarily suspended, preventing them from uploading new content or receiving payouts.
  • Account termination: The content provider's account is permanently terminated for serious or repeated violations.
  • Payout withholding: Pending payouts may be withheld to cover potential refunds or damages.
  • Law enforcement referral: In cases involving illegal content, exploitation of minors, or imminent harm, we will report the matter to the appropriate law enforcement authorities.

5. Emergency Removal

In cases involving child sexual abuse material (CSAM), non-consensual intimate imagery, imminent threats of violence, or other content posing an immediate risk of serious harm, we will remove the content immediately upon identification, without waiting for the standard investigation timeline. Such content will be reported to the relevant authorities, including NCMEC for CSAM.

6. Appeals

If you are a content provider and your content has been removed or your account has been suspended, you may appeal the decision by emailing:

support@snapsend.org

Use the subject line "Appeal" and include:

  • Your account email address.
  • The URL(s) of the removed content (if applicable).
  • A clear explanation of why you believe the removal or suspension was in error.
  • Any supporting evidence.

We will review appeals within 10 business days and notify you of our decision. Decisions on appeals are final. Please note that appeals are not available for content removed due to illegal activity, CSAM, or other content requiring mandatory reporting.

7. Confidentiality

We treat all complaints confidentially. Your identity will not be disclosed to the content provider unless disclosure is required by law or is necessary to resolve the complaint (for example, in the case of a DMCA takedown notice, where the law requires your contact information to be shared).

8. False or Abusive Reports

Filing false, misleading, or abusive complaints is a violation of our Terms of Service. Users who repeatedly submit unfounded complaints may have their reporting privileges restricted or their accounts suspended.

9. Changes to This Policy

We may update this Complaints & Removal Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact

For complaints, reports, or questions about this policy, contact us at:

UKK LLC (d/b/a SnapSend)
30 N Gould St Ste R, Sheridan, WY 82801, USA
EIN: 32-0747497
Email: support@snapsend.org
Website: snapsend.org

Last updated: February 2026