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Refund Policy

This Refund Policy explains how refunds are handled for transactions made through the SnapSend platform at snapsend.org. Because SnapSend facilitates the delivery of digital content, refunds are handled differently than for physical goods. Please read this policy carefully before making a purchase.

1. General Policy

All purchases on SnapSend are for the delivery of digital content. Due to the nature of digital content, which can be viewed and accessed immediately upon delivery, all sales are generally final and non-refundable. Once digital content has been delivered and accessed, it cannot be "returned" in the traditional sense.

By completing a purchase, you acknowledge that you are requesting immediate delivery of digital content and that you understand and agree to this no-refund policy, except in the circumstances described below.

2. Exceptions: When Refunds May Be Granted

We may issue a refund in the following circumstances:

2.1 Technical Failures

  • The content failed to deliver due to a technical error on our platform (e.g., broken download links, server errors, or payment processing issues that resulted in a charge without delivery).
  • The delivered content is corrupted, unreadable, or fundamentally inaccessible due to a platform-side issue.

2.2 Duplicate Charges

  • You were charged more than once for the same content due to a payment processing error.

2.3 Unauthorized Transactions

  • A purchase was made without your authorization (e.g., stolen payment method). We may require documentation or verification before processing such claims.

2.4 Significantly Misleading Content

  • The delivered content is fundamentally and materially different from what was described or previewed by the Provider. Minor variations in quality or subjective dissatisfaction do not qualify.

3. What Does Not Qualify for a Refund

Refunds will generally not be issued for:

  • Change of mind or buyer's remorse after viewing the content.
  • Subjective dissatisfaction with the quality of the content (e.g., "I didn't like it" or "It wasn't what I expected").
  • Inability to access content due to issues on your end, such as incompatible devices, internet connectivity problems, or expired access tokens due to delayed viewing.
  • Content that was accurately described and successfully delivered.
  • Purchases where the Buyer shared their access link or credentials with others.

4. How to Request a Refund

To request a refund, contact us within 7 days of your purchase at:

support@snapsend.org

Please include the following information in your request:

  • The email address used for the purchase.
  • The transaction ID or payment confirmation (if available).
  • The URL of the content link.
  • A clear description of the issue and why you believe a refund is warranted.
  • Screenshots or other evidence supporting your claim (if applicable).

5. Refund Process

Once we receive your refund request, we will:

  • Review your request within 5 business days.
  • Investigate the issue, which may include reviewing transaction records, server logs, and contacting the Provider.
  • Notify you of our decision via email.

If a refund is approved, it will be processed through Stripe to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

6. Chargebacks

We encourage Buyers to contact us before initiating a chargeback through their bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us may result in the suspension of your account. Fraudulent chargebacks may be contested and reported.

7. Provider Refunds

When a refund is issued, the corresponding payout to the Provider will be adjusted accordingly. SnapSend reserves the right to deduct refunded amounts from a Provider's pending or future payouts. If a Provider has an excessive refund rate, we may suspend or terminate their account.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.

9. Contact

For refund requests or questions about this policy, contact us at:

UKK LLC (d/b/a SnapSend)
30 N Gould St Ste R, Sheridan, WY 82801, USA
EIN: 32-0747497
Email: support@snapsend.org
Website: snapsend.org

Last updated: February 2026